WAKILIONLINE F.A.Q



1. HOW DO KNOW MY ORDER HAS BEEN SUCCESSFULLY PLACED ?
Once your order has been logged and payment authorization has been received, You will receive an email confirmation from WakiliOnline confirms your order is successfully placedand begins processing it. This email will have all the details related to your order.

2. HOW DO I TRACK MY PARCEL ?
You will receive an email containing the details of the item(s) you have ordered and the expected delivery time. You will also be notified when we ships the item(s) to you. Shipping details will be provided with the respective tracking number(s) 24-48 hours after your item has shipped out.

3. WHAT ARE THE DELIVERY TIMES & COSTS ?
WakiliOnline aim to keep shipping as cheap and fuss-free as possible. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.

DELIVERY TIME

      COURIER CHARGES:
      QUANTITY 1 - 12PCS 13 - 24PCS 25 - 36PCS 37 - 50PCS 51PCS ABOVE
      PRICE RM10.00 RM25.00 RM35.00 RM50.00 RM65.00

Do you offer free shipping?

  • Free Shipping with purchase 100 pcs and about, or miniman RM 2000
  • Shipping fees will not be refunded for returns.
  • We reserve the right to change or discontinue free shipping at any time.


4. CAN I MODIFY MY ORDER AFTER PLACING IT ?
No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, you can simply drop an email enquiry@wakili.com.my immediately along with your order number.

5. CAN I HAVE AN ORDER DELIVERED ON A PARTICULAR DATE ?
We continuously try to deliver products purchased from WakiliOnline in best condition and in the fastest time possible. However, we can’t commit on the same.

6. HOW DO I RE-ORDER PREVIOUSLY BOUGHT ITEMS ?
Easy! Please log into your account, go to order history and reorder!

7. DOES WakiliOnline DELIVER INTERNATIONALLY ?
No, we only deliver across Malaysia. However, you can write an email at sales1@wakili.com.my for International delivery.

8. MY ITEMS HAVEN’T ARRIVED YET. WHAT CAN I DO ?
Please don’t worry. If you have the tracking number and name of the shipping partner please visit the shipping partner's site and check for your Order. If you are not happy with the information, keep your order number ready and we will be happy to help you can drop us an email at enquiry@wakili.com.my

9. CAN I EXCHANGED THE PRODUCTS THAT I HAVE RECEIVED ?
We at WakiliOnline strive to provide the best possible experience while you shop with us online. Sorry there is no option to exchange or return orders as the goods are customized according to your specific needs

10. WHAT IF THE PRODUCT THAT I RECEIVED HAS FAULTY PARTS OR IS DAMAGED ?
We take special care to deliver your products in the excellent condition. However, you can if you receive any productthat are defective may be returned at this time. Defective items include: rips, incorrect size, style or color by manufacturer and incorrect items.Buyers are responsible for returning any defective items to our returns office. Only orders Modified items (shirt color changes) may not be returned at this time

11. WHATPAYMENT METHODS ARE OFFERED?
We offer number of payment methods:Debit Cards, PayPal and Bank in (cash deposit / cheque deposit / bank transfer).
We provide 4 bank accounts for bank in your balance :

WAKILI WORLD SDN BHD   [ 299 000 24747 ]

WAKILI WORLD SDN BHD   [ 606 300 7037 ]

WAKILI WORLD SDN BHD   [ 2010 2600 1527 59 ]

WAKILI WORLD SDN BHD   [ 712-111359-8 ]

All prices are stated in Malaysian Ringgit (MYR) and subject to subject to 6% GST
All successful transactions are followed up by a confirmation email that contains an order number within an hour of purchase. If you have not receive confirmation via email, please try placing your order again.

12. HOW TO I CONTACT CUSTOMER SERVICE ?
For general enquiries related to payment, shipping and returns,
you’ll probably be able to quickly find your answers I our FAQ section over here
If you’re unable to find your answers there, we’re always happy to take your questions,
just email us at: enquiry@wakili.com.my